Assistant Manager (operations), 2 - 7 years exp, Delhi/NCR(National Capital Region)

Drive overall performance and manage various activities in the Remittance Process. Responsible for supervisory support to RSC associates through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Review and approve process related decisions and transactions. Produce reports to gauge process performance. Actively participate in special projects to drive business results. Steer process meetings / calls to a logical conclusion.

Role/Responsibility

Manage teams and ensure quality and productivity targets are met.

Review/generate reports to monitor performance.

Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.

Provide coaching and feedback to team members to enable them to improve their performance.

Assist new hires such that they are productive on the floor in the shortest possible time frame.

Handle customer, employee and internal partner escalations.

Provide inputs on process and system to the team members.

Client Interaction, where required at the level of supervisors.

Ensure compliance with internal policies and procedures, external regulations and information security standards.

Collect and provide data required for various audits like ISO/COPC etc.

Ensure that all agents in their process know their goals and how they are linked to the Organizations quality policy.

Motivate team members, anticipate staffing needs, acquire talent for the future, and manage attrition.

Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities.

Effectively manage research/resolution/follow-ups for closure of open items.

Build relationship with Onshore Management to ensure a one-team approach.

Send resumes at priyas@ikyaglobal.com

call priya -8586847075