The incumbent is responsible for resolving customer complaints and creating processes for streamlining TAT for redressal of customer grievances
Handles escalated customer complaints / queries (through direct reportees) generated via phone calls
Coordinates between departments and the customer to resolve customer queries
Represents customer queries at the Corporate Office
Candidates with excellent communication skills & experience in handling customer queries \ complaints \ grievances , working in BPOs KPOs Call Centres can call on 022-40159095 to apply.
Graduation is a must.
Job location - Jagatpur Village, Near Nirma University, Ahmedabad
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