Banking Inbound Officer (Banking / Cards)
Rendering services to Banking customers and ensuring satisfactory resolution to all the queries of the customers are provided
Ensure Customer service excellence by
- Displaying complete onus to the customers Query/problems
- Delivering service with requisite Courtesy and Accuracy
- Nil Defects (100% adherence to product & process)
- Ensuring Nil Customer complaints
- Ensuring excellent SLS scores
- Escalating / Highlighting customer Problem Incidences
Adherence to Service and Sales Compliance
Cross Selling / upselling on set products (Assets & liabilities products)
Ensuring Process Efficiency by achieving set targets of Call Quality
Ensure Customer service excellence by
- Displaying complete onus to the customers Query/problems
- Delivering service with requisite Courtesy and Accuracy
- Nil Defects (100% adherence to product & process)
- Ensuring Nil Customer complaints
- Ensuring excellent SLS scores
- Escalating / Highlighting customer Problem Incidences
Adherence to Service and Sales Compliance
Cross Selling / upselling on set products (Assets & liabilities products)
Ensuring Process Efficiency by achieving set targets of Call Quality
Minimum of 6months experience in Customer Service Industry
Excellent Written & Oral Communication
Passions towards Service
Enthusiastic and Self Motivated
Ability to work in a dynamic environment
Good Comprehension Skills
Team player with a positive attitude
Knowledge about banking Industry will be an added advantage
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