Team Leader- Operation ( Voice Based Tech Support Process), 3 - 5 years exp, Gurgaon

by Saburi TLC Worldwide Services Pvt. Ltd. in Gurgaon

Experience: 3 to 5 yrs. Posted on: 10 Sep

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# Managing 12-15 FTEs from Tech Support LOB.

# Provide direction & support to the assigned team members.

# Deliver desired SLAs & meet/over achieve performance expectations as per defined scorecards.

# Managing Shrinkage, Roster & Team grievances.

Salary:

Not Disclosed by Recruiter

Industry:

BPO / Call Centre / ITES

Farea:

ITES, BPO, KPO, LPO, Customer Service, Operations

Role:

Assistant Manager/Manager-(Technical)

Keyskills:

Tech Support Technical Troubleshooting Tech Troubleshooting Technical Support Team Leader- TechTeam Leader - OperationsTL- OpsTL- TechTeam Lead Tech Lead

Desired Candidate Profile

Education:

UG - Any Graduate

PG - Any Postgraduate

Doctorate - Doctorate Not Required

# 4+ yrs exp with Voice Bases Tech Troubleshooting (i.e.,Desktop/Laptop/ PC/ Mac/ Windows/Internet issues)

# Current Designation must be a TL on papers.

# Ok with24*7 Shift.

NOTE:Interested Candidates can mail their CV @ NEHA.GAIROLA@SABURITLC.IN

Company Profile

Saburi TLC Worldwide Services Pvt. Ltd.

http://ift.tt/1kWt3BC

TLC was Founded in Nov 2011 with a team of 30, now it has workforce of over 1000 FTE. With locations in San Diego CA, Singapore & India, It is amongst top 10 Fastest Growing Tech Support BPO across the globe with more than 300,000 satisfied customers

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