Serve customers following all Service steps/ Moments of Truth
Adhere to grooming standards
Perform duties assigned by supervisor in a courteous, friendly manner
Up selling and Suggestive at POS
Maintain cleanliness in the restaurant and equipment operation standards
Preparing Coffee/Food as per defined Costa recipe
WORK ACTIVITIES:
To ensure the best customer experience as global Costa standards
Making sure that the store is clean and neat in every aspect, including toilets, dishes, pastry cabinets and all other equipments needing attention
Ensuring high attention is given to Safety standards
Under-going 30 days Training plan and completing the same as per the calendar
Being in Front of the House (FOH)/Back of the House (BOH), taking & preparing for orders within the stipulated time
KEY RELATIONSHIPS
Internal (i.e., colleagues, other business units)
Will be reporting to Shift Manager; from whom he/she will get specific directions on doing a job
Will have to interact with the Store Manager as well as Area Manager
PERSON SPECIFICATION (What capabilities will be required to perform this role?)
QUALIFICATIONS:
Essential (i.e., must posses)
HSC/SSC + Diploma in Catering/Nutrition Technology/Hotel Management/
Craft Course in F&B Operations
RELEVANT EXPERIENCE:
Essential (i.e., must posses)
0 (Zero) Months to Two (2) Years in Foods & Beverages field
Fresher from Top Hotel Management Institutes (like IHM) may be considered
Desirable (i.e., added advantage, not compulsory)
Around 6 (Six) to One (1) Years experience in competitor firm
COMPETENCIES (Technical, Operational, Managerial, Human & Cultural Requirements)
Essential (i.e., must posses)
a) Positive attitude and pleasant personality
b) Should be a good team-player and should be comfortable working in a team
c) Having a knack of giving great customer service
d) Pro-active approach
Desirable (i.e., added advantage, not compulsory)
a) Good computer skills, so as to prepare store reports
b) Preferably from the same industry
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