We are seeking a Call Centre Agent who possesses a passion for providing exceptional customer service in a polite and professional manner. This Call Centre Agent will be responsible for providing front line service to clients of Datawind Innovations Pvt Ltd.
This position will be based in Amritsar.
Responsibilities:
Answer the Flow of Incoming Calls
Respond to customer inquiries in an effective and timely manner
Guarantee overall quality of the customer service being provided is beyond satisfactory
Contact existing customers via telephone or email to support and assist them with their accounts
Ensure customer data is captured and updated
Adhere to compliance from external and internal policies and processes
Determine quick resolutions for concerns customers encounter
Refer and direct customers to colleagues in another department when necessary
Provide customers with product information
Qualifications & Requirements:
B. Tech or Graduates/Under Graduates in any relevant field
One (1) to three (3) years of customer service experience preferably in an IT company or in consumer electronic products
Excellent communication skills in English and Hindi (both written and oral)
Strong computer skills such as Microsoft Office, email and chat technologies
Expert listening skills with rapport building capabilities
Datawind Inc.
Datawind Innovations Pvt Ltd. is a global leader in the development of wireless web access products and services. We offer a series of wireless web access devices and related web delivery platforms, including tablets, net books and other industry-leading web-browsing devices.
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