To achieve planned business growths (in terms of Revenue, EBITDA etc)
Build a solid customer base on which to expand product range
Build a reputation for quality, error-free products and service
Key Performance Indicators :
Product/Feature development in New/existing carrier voice products
Product Tariff management.
Identify Areas of potential growth.
Track competition & ensure product readiness in-line with market demand.
Continually review pricing through scientific framework.
Customer life cycle management
Overview Role Summary :
Responsibilities :
Ensure product readiness from conceptualization, planning , design, rollout , developing, and testing (UAT, Pre-Production)
Identifying new services, partners and products for revenue enhancement.
Campaigns & Promotions for continual customer engagement, retention, acquisition.
Prepare business case/strategy; go to market plan, pricing strategy of all Enterprise based products
Analyze daily Traffic, collections, customers (New and Existing) of existing products
Running Customer loyalty, Customer Satisfaction, Customer Retention and Customer Excellence program.
Reviewing of all the cost components associated with each market and take proactive initiative to reduce/contain cost.
Scanning/tracking the market/competition for New Features, products, promotions and price revisions of the competition
Horizontal & Vertical expansion: Launching existing product flavor into different geographies and work out go to market strategy for each market
Product documentation - creation of product document for Promotions, Features and New Product rollout
Interact with customer facing units viz. CC, different cross functional teams (Internal & external) to introduce new products and design capabilities, enhance / modify the existing product, offers and services.
Handling daily operations issues pertaining to products & handle customer care issues related to Fraud, Chargeback, refund and daily contact centre escalations.
Contact with Others :
Internal: Operations, Commercial, Marketing, Legal
External: Vendors, Clients
0 comments:
Post a Comment