Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo.
Key Result Areas:
Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
Collect all closed work orders to close the calls.
Produce reports based on the data collected, through produced work orders, for Sodexo and the Client
Receive and answer all incoming calls/mails/papers reporting complaints or work requests
Log in the call through the software, which in term generates work orders
Set up reports with all collected data coming form the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes
Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
Maintain the confidentiality and security of all data and information relating to the facility
Maintain professional appearance at all times
Key Competencies:
Diploma holder or Graduate
Minimum 2 years experience in any facility management company or in a hospitality industry.
Excellent knowledge of Word and Excel
Excellent customer service skills
Good Interpersonal Influence
Ability to effectively communicate
Ability to independently handle the help desk
Ability to deal with various types of people
Effective time management skills
Self Motivating abilities
Founded in 1966 by Pierre Bellon in Marseilles, France, Sodexo is now the worldwide leader in Quality of Life services. For over 40 years, we have developed unique expertise, backed by nearly 428,000 employees in 80 countries across the globe.
In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions. We develop, manage and deliver a unique array of On-site Services, Benefits & Rewards Services and Personal and Home Services for all our clients to improve the Quality of Life.
Our experiences with our over 75 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance...every day.
Key Figures (as of August 31, 2013)
Sodexo in the world
18.4 billion euro consolidated revenue
428,000 employees
18th largest employer worldwide
80 countries
33,300 sites
75 million consumers served daily
11.4 billion euro market capitalization (as of November 13, 2013)
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