Designation: Client Manager
Job Description
As a Client Manager, you will be the voice of the customer for 2adpro and the face of the company for our customers. You will have a strong customer-centric focus and have the ability to quickly understand customer requirements and translate them into operational specs.
The Client Manager maintains regular client communication and addresses any client issues. The Client Manager will oversee the ongoing satisfaction and growth of client relationships.
Responsibilities
Client Management
Single point contact for the client and the senior management for a specific shift
Interface with clients frequently and maintain an excellent relationship with them
Oversee and coordinate client escalated operational issues
Manage and oversee effective dissemination of client information to operations teams
Ensure that the instruction from the client is disseminated across the shift
Responsible for quality and timely completion of all ads for the assigned accounts
Ensure that the instruction / feedback received from the client is disseminated
Ensure compliance across processes
Ensure that the feedback from client, revision analysis are disseminated to the team members and track for improvements
Timely flagging of issues to management
Project Management
Oversee and coordinate client escalated operational issues
Ensure that the feedback from Revision analysis / star ratings are disseminated to the team members
Constant interaction with Planning Leads / Quality Leads on any issues in the shift
Timely flagging of issues to management
Reports Management
Manage and maintain all client dashboards and responsible for distribution of reports
Manage service level targets for service recovery and responsiveness
Responsible for preparing Service Recovery Reports
Consolidate the job direct messages and respond in a timely manner
Skills
Must have a strong customer focus
Outstanding communication and presentation skills
Highly organized, self-motivated and passion for creating customer satisfaction.
Must work independently as well a team player with high energy, flexible, multi-tasking, etc.
Proficiency in Browsing & MS Office suite
Experience/Education
Graduation in any discipline.
Over all exp: 7+ years, out of which min. 3+ years in handling and supporting overseas clients
Experienced in client interaction through e-Mail / chats / phone
2adpro is a unique design and creative services company that provides advertising and marketing solutions for companies around the world. Our mission is to create engaging experiences for our clients and their customers in the print and digital media. Started in 2006, Bangalore based 2adpro is one of the fastest growing companies in this segment. We have a large design studio in Chennai and sales offices at Los Angeles and Charlotte. Our customers include media companies, advertising agencies, brands, corporations and small businesses and we cater to industries like hospitality, real estate, publishing, retail and small agencies.
Team 2adpro is the best in the world. We are perfectionists and work hard, but also believe in having fun. Each and every member of our team is smart, dedicated and constantly seeking innovative ways to solve problems. We have a team of 800+ employees and are continuing to grow.
We have 3 delivery centre"s in India, two in Chennai and the other one in Bangalore. For more information, please log on to www.2adpro.com
0 comments:
Post a Comment