Responsibilities
Accurately capturing required customer details (as and when required with prior approval) Emphasizing on key words, handling objections and using product/service benefits to respond to customers queries.
Achieve Call Quality requirements as outlined via Call Monitoring Guidelines.
Cooperate with other Team members, SMEs and Team Leaders.
Ensure 100% adherence to schedule.
Key Skills
Excellent verbal communication skills in Manipuri, Hindi and English (Neutral accent).
Strong customer service skills.
Confident and determined approach.
A high degree of self-motivation and drive.
Aptitude Process orientation, Systems thinking.
Ability to work both, independently and as part of a team.
Technical Skills
Basic knowledge of computers,
Good Typing Skills.
Behavioral skills
Ability to work flexibly on own initiative and as part of a team.
Aptitude and ability to grasp.
Confident and should have a positive attitude.
Environmental, Physical and Other Requirements
Willing to work in shifts, rotating as schedule requires.
The weekly offs may not necessarily fall on the weekend.
The candidate should be willing to work on public holidays/festivals if scheduled/required.
A workday has pre-scheduled break timings. The job requires strict adherence to schedules.
Pre-requisites
Education Qualification Minimum completion of 2 yrs (10+2).
Experience Required minimum experience of 0-9 months and above in any other process.
Industry Back ground ITES services (BPO/ KPO).
Compensations and Benefits
Monitory benefits Best in the Industry.
6 days week.
Immense growth opportunities (Intra-Department and Inter-Department).
Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients.
We cater to multiple industry verticals and provide multi channel service delivery
including voice support in 10 different languages out of our world-class centers at
Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio.
We employ a 5000 strong skilled workforce across the globe that provides 24x7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.
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