Cleartrip is seeking highly motivated individuals to join our Operations team as Customer Service Executive.
Position is open for Mumbai.
Day to Day Functions:
- Receive inbound calls for International / Domestic Air / Hotel enquiries from customers.
- Should be ready to work in 24 X 7 environment.
- Answer customer queries, as well as question the customer to obtain full understanding of what information is being requested.
- Document all calls with regards to participant inquires accurately using Salesforce CRM.
- Follow up with customers in case of pending / escalated issues.
- Provide quality customer service on every call.
- Communicate clearly and effectively with customers.
- Promote good listening skills.
- Manage length of calls.
- Recognizing and managing assertive customer calls.
Experience / Skills (Preferred):
1-2 yrs of prior work experience (IATA certified or travel background preferred)
Qualifications - Minimum:
Under-Grad / Graduation
Technical Competencies
- Airline (Product) knowledge
- BPO Working Knowledge (Added Advantage)
- Should have basic email skills
Cleartrip Travel Services Pvt Ltd is a leading online travel agency (OTA), providing customers with one stop shopping for the full range of domestic and international travel products and services - air tickets, hotel rooms, holidays and tours, rail tickets and more. All Cleatrip products are sold and serviced through our web site and our contact centre.
Cleartrip has attracted a senior, respected management team, which is unrivalled in its ability to convert this opportunity into a successful operation.
Cleartrip"s mission is to be the largest and most profitable online travel company in India by creating the most efficient travel market for buyers and sellers. Cleartrip has captured a 25% share of the online travel agency market within two years of launch.
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