5 to 6 years of experience in a BPO environment preferably healthcare payer.
2 to 3 years of managerial exposure.
Should have managed a span of control of atleast 50 FTEs with strong people management skills.
Internal & External client interface and management skills.
Exposure in employee performance management area, to build and monitor systems to track and appraise performance of the team.
Experience in the cost optimization initiative areas to constantly refine the system both operationally and financially.
Capacity planning & manpower estimation skills to run seamless operations.
Should be ready to take over accountability for the service delivery of a large unit of over 100 FTEs.
Should be flexible to work in night shifts.
Six sigma certification would be an added advantage
ACS, a Xerox company, is a global leader in business process and information technology services. Our clients tell us that we are responsive, flexible, reliable, and that we do whatever it takes with honesty and integrity to get the job done right. That hard-working culture has been fundamental to our success since our founding in 1988. Putting the client first has allowed ACS to become the pacesetter in business process and information technology services - spanning the globe, pioneering new products, acquiring capabilities, and reaching millions of people with better operating solutions.
We bring innovative offerings for Finance & Accounting, Human Resources, Information Technology, Transaction Processing, and Customer Care to our clients in Government, Communications, Manufacturing, Retail, Financial Services, Healthcare, Education, and Transportation.
This depth of experience and breadth of capabilities delivers a competitive edge to our clients - giving them the flexibility and scalability to align human and capital resources with their business strategy. ACS simply manages our client"s' operations - no matter what platform or process - with a global infrastructure and workforce, experienced field administration, and proprietary technologies, processes, and procedures that assure reliability, cost savings, improved performance, business continuity, security, and practical innovation.
Expertise and action are what you"d expect from the world"s most capable operations.
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