Department: Outbound Process (International)
Location: Chandigarh
Responsibilities:
Ensure Critical Performance Metrics are met consistently
Prepare and circulate Client / Vendor Decks
Lead Client / Vendor reviews / calibrations
Revert to client/vendor queries on routine issues
Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
Manage multiple teams
Perform audits and quality checks on the Team Leads & Floor Supports
Provide feedback to the Team Leads & Floor Supports periodically on their performance
Ensure cross skilling and periodic process re-verification to ensure resource pool
Perform Training Need Identification for teams
Perform Bottom Quartile Management
Ensure directives from Senior Leadership are percolated and acted upon
Hold periodic meetings, discuss task delegation and review issues
Conduct team huddles and meetings to discuss Operational updates
Build team spirit through group sessions, activities, projects
Focus on Retention of staff through Career mapping & guiding the team members
Advocate and follow the organizational policies and procedures
Candidate shall adhere to the information security requirements.
Requirement:
Any Graduate
Min 8 years of experience
eClerx is a data analytics service provider specializing in competitive intelligence and pricing optimization programs for a number of industries and derivative operations for the financial services market. With a proven track record of delivering world-class quality and innovation to FORTUNE 500 companies, eClerx offers an unparalleled blend of people; processes and technologies to help clients substantially improve their performance at reduced cost. Our service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial / operational risk management. We understand client needs and solve business problems by custom designing data processes, assembling a delivery team comprising generalists and domain specialists, and developing customized software to integrate the eClerx process with client internal systems and processes. The typical eClerx program would be 15-20 head count in size, spanning multiple functions and skill levels, and would be a multi-year client partnership.
Our facilities are based in Fort, Sewri, Ghatkopar, Airoli and Pune.
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