Technical Support Associate, 1 - 3 years exp, Noida

Designation	Technical Support Associate
Job Description	Job Profile: * Deliver First Call Resolution by handling customer requests and resolving customer issues as often as possible during the first contact. * Provide a professional & competent standard of phone and online support for Global customers. * Resolve known customer issues through the use of a knowledge base, direct use of product and operating systems, product user guides, and other reference materials * Obtain general understanding of OS and application operations related to product usage
Desired Profile	Experience/Qualifications: * Must be a Graduate * 1+ years previous Support Center experience required with an emphasis on business to business interactions * Experience in supporting software in a Windows and /or Mac operating systems * Outstanding written & verbal communication skills in English with a neutral accent * Willing to work in 24*7 environment
Experience	1 - 3 Years
Industry Type	IT-Software / Software Services
Role	Associate/Senior Associate -(Technical)
Functional Area	ITES, BPO, KPO, LPO, Customer Service, Operations
Education	UG - Any Graduate - Any Specialization PG - Post Graduation Not Required DOCTORATE - Doctorate Not Required
Location	Noida
Keywords	WindowsSupportTechnical Supportcustomer supporttechnical support executivetechnical support engineer
Contact	HR Adobe Systems India Pvt Ltd
Website	http://www.adobeindia.com
Job Posted	23 Sep
Reference	20939