| Designation | Technical Support Associate |
| Job Description | Job Profile: * Deliver First Call Resolution by handling customer requests and resolving customer issues as often as possible during the first contact. * Provide a professional & competent standard of phone and online support for Global customers. * Resolve known customer issues through the use of a knowledge base, direct use of product and operating systems, product user guides, and other reference materials * Obtain general understanding of OS and application operations related to product usage |
| Desired Profile | Experience/Qualifications: * Must be a Graduate * 1+ years previous Support Center experience required with an emphasis on business to business interactions * Experience in supporting software in a Windows and /or Mac operating systems * Outstanding written & verbal communication skills in English with a neutral accent * Willing to work in 24*7 environment |
| Experience | 1 - 3 Years |
| Industry Type | IT-Software / Software Services |
| Role | Associate/Senior Associate -(Technical) |
| Functional Area | ITES, BPO, KPO, LPO, Customer Service, Operations |
| Education | UG - Any Graduate - Any Specialization PG - Post Graduation Not Required DOCTORATE - Doctorate Not Required |
| Location | Noida |
| Keywords | WindowsSupportTechnical Supportcustomer supporttechnical support executivetechnical support engineer |
| Contact | HR Adobe Systems India Pvt Ltd |
| Website | http://www.adobeindia.com |
| Job Posted | 23 Sep |
| Reference | 20939 |
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