DEPARTMENT Back Office Delivery
REPORTING TO Assistant General Manager-Delivery
REGION/ FUNCTION Across India, Base location: Bangalore
ORGANISATION ENTITY MeritTrac Services Pvt. Ltd.
LOCATION Bangalore
JOB PURPOSE
What is the main purpose or objective of the job; and what will it contribute to the overall business of the company.
To plan, schedule, deploy resources and execute the project as per defined requirements
WORK RELATIONS
Main interfaces- with who do you have regular contact in carrying out your duties (whom do you report to/who do you functionally report to/whom do you have interfaced within and outside the organization?)
Internal Interface 4 direct reportees and 12 indirect reportees
External Interface Clients & Vendors
CRITICAL ACCOUNTABILITIES
List the critical accountabilities that must be achieved in order that the job purpose is fulfilled.
Long term and short term projects deliverables across India.
Planning and coordinating for setting up Temporary operation centres across.
Plan and forecast the infrastructure requirements.
Manpower resource planning
Coordinate in IT implementation along with bandwidth setup across temporary locations
Define plan and ensure that the project is successfully delivered in line with Project Plan.
Build operations strategy, aligned with the organisation's long term goals.
Design and implement and follow the operation's Services and Processes.
Ensure all the processes are recorded for subsequent verifications and fix accountability.
Monitor overall performance of the operation.
Manage the day to day operations in coordination with the team/activity raises.
Define SLAs across teams and manage service levels and quality.
Manage operations in multiple locations and multiple projects at the given time.
Resolve disputes or disagreements.
Create and analyse MIS, Budgeting and controlling costs
KEY SUCCESS FACTOR
How is the success in the position measured?
Ability to understand the Business and client requirements
Manage Resources effectively
Optimize costs
Agility when faced with difficult situations
MAJOR CHALLENGES
Describe the major challenges the position will face in carrying out the job.
Ensuring flawless delivery within timelines
Able to plan and organize effectively
Manage the team and resources
Willing to Travel.
SKILLS, KNOWLEDGE & COMPETENCIES
What are the minimum entry-level requirements for the job, in terms of
Qualification and Experience:
Should be having more than 5+ Years of experience in implementing projects at multiple location and managing operations
Should have at least managed 1 large scale implementation projects in multiple locations.
Should have managed a team size of 10 Direct Reportees.
Experience in managing and delivering large e-governance implementation
Willing to Travel.
Skills and Knowledge:
Good at Planning, organizing and Execution
Team management
Ability to turn things around
Patient listener
Competencies
Good Communication Verbal and written
Good Interpersonal Skills
Ability to work in a dynamic set up
Ability to work under pressure
Strong Planning, Execution skills
Analytical skills
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