We are looking for Customer Service Professionals for our inbound voice process.
Please walkin with your updated resumes @
Venue - ICICI Lombard GIC,
13th Foor, Vishwaroop IT Park,
Behind Raghulila Mall
Near Vashi Railway Station
Vashi, Navi Mumbai
Interview Time - 10 am to 4 pm
Interview Date - 9th September 2014
Job Responsibilites:
- Handling and resolving customer queries (voice based inbound calls) while maintaining expected quality as per desired standards
- Documenting/Recording transactions, follow-up on requests with other functions by completing forms and record logs
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
Regards
Madhur Sachan
ICICI Lombard General Insurance Company Limited
ICICI Lombard General Insurance Company Ltd is India's leading private sector general insurance company. We are a 74:26 joint venture between ICICI Bank Limited and Lombard Canada Inc. As a part of ICICI Group, we are well known for our innovative products, marketing strategies, technology focus and excellent customer services.
For more details about the company, please visit the website at www.icicilombard.com
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