Calls answered with in SLA
Emails answered/acknowledged with in SLA
Reports delivered within timelines agreed
Measurement of Team's performance and addressing of gaps related to delays
Ensure internal reporting is done and maintained as periodicity
Trouble shooting on desktop process, back up knowledge of operating system, system upgrades
Needs to be proactive & aware about the procedure of handling the issues & GDS Knowledge
Keeping yourself updated on new developments
Using product knowledge to highlight concern areas and development thereof
Ensure all end to end process followed correctly.
Finance reports worked upon daily and corrections/resolutions advised
Liaise with Branches to get the errors corrected where TTS needs to do the same
Effective analysis of error reports, both finance and TTS Support Tracker
Consolidating error reports and analysis and circulating the same
Suggest Process improvement across TTS operational activities based on errors and queries received
Suggest Process improvement to project team based on analysis of error reports and TTS Tracker
Do training need analysis for teams to keep them updated on product and process improvement
Liaise with Training department and suggest training needs across related TTS functions
Help training department get the correct mix in terms of content and practical knowledge for all TTS related training materials
Ensure documents available for all to see on Info Central
Takes initiative to induce changes after doing proper diligence of the pros and cons of the same
Takes the leader into confidence on process changes and team working
Assumes responsibility for all errors done by team and ensures no recurrence
Regularly review ways of working and make changes as and when necessary
Takes responsibility towards improving team and work culture amongst team members
Takes effective steps to ensure professional development of the team towards attaining business goals
Ensures alignment in the team towards goals and KRAs
Ensures cross functional interactions for mutual development
5 years experience is a similar role
To handel accounts which are serviced from implant locations
Carlson Wagonlit Travel
Assumes responsibility for all errors done by team and ensures no recurrenceRegularly review ways of working and make changes as and when necessaryTakes responsibility towards improving team and work culture amongst team membersTakes effective steps to ensure professional development of the team towards attaining business goalsEnsures alignment in the team towards goals and KRAsEnsures cross functional interactions for mutual development 5 years experience is a similar role
Carlson Wagonlit Travel
At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.Carlson Wagonlit Travel is looking for talented and enthusiastic people. People who want to realize their professional ambitions while delivering the highest levels of expertise and service to our customers. As a global leader in business travel management, we offer exciting opportunities in different areas around the world. If you share our commitment to excellence and customer care and enjoy professional challenges, we would like to hear from you. Learn about us and start your journey.
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