Process Trainer - Technical, 2 - 6 years exp, Delhi/NCR(National Capital Region)

Thank you for your feedback. This will help us improve the quality of jobs that are available on naukri.com for you. Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com. Designation Process Trainer - Technical - 2 Opening(s) Job Description 2-3 years experience in BPO / Technical /Service Sector Should have spent at least 6 months to 1 year as a Trainer in a tech support process Should have previous experience in content building and SOP creation for a tech support process Familiarity with smartphone, internet, Electronic Gadgets, 3G/4G network etc Education - B-Tech, BCA, Others Technical diplomas only Excellent Verbal & Written Communication Skills Knowledge of MS Office Suite is a MUST High degree of energy, execution and client connect is required Conduct training needs analysis and develop a framework to enable appropriate curriculum is used for the trainings Coordinate with resources and their managers to schedule training sessions based on TNI / training plan Execute training roadmaps specific to process requirements and revises as appropriate to meet changing needs and requirements Facilitate preparation and updation of SOPs as per Genpact standards Drive training interventions and participation in initiatives Lead a team of Part Time Process Trainers who are aligned to each Operations Team under an account Lead Customer Calls on Training Deliverables and Quarterly / Monthly updates May be required to manage similar areas for multiple processes A Graduate or post graduate Exceptional interpersonal skills Excellent written and verbal communication Good computer knowledge Ability to liaison with Leadership and ensure robust planning & execution Desired Profile Please send your update resume at rajiv.khatri@genpact.com Experience 2 - 6 Years Industry Type BPO / Call Centre / ITES Role Technical/Process Trainer Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations Education UG - Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization, Post Graduation Not Required DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required Compensation: INR 2,00,000 - 3,25,000 P.A. other Location Delhi/NCR(National Capital Region) Keywords Training Need Analysis, Process Training, Training Needs, Networking, Technical Support, Communication Skills, Part Time, Trainer, Technical Contact Rajiv Khatri GENPACT INDIA Website http://www.genpact.com Job Posted 20 Jul