a. Providing complete information to clients based on their needs and aspirations.
b. Encouraging telephonic leads and leads from other sources to walk into the centre for counselling.
c. Following the SOP for the sales process.
d. By cross-selling relevant products.
b) Establishes relationships with clients to provide high quality customer service by
a. Ensuring accurate and timely communication of class dates and timings
b. Ensuring timeliness in sending out OSC requests, giving study kits, generating receipts etc.
c. Managing first level complaints from clients and escalating to appropriate operations staff.
c) Generates accurate MIS reports by
a. Capturing information in a timely and accurate fashion.
b. Managing cash transactions and centre-level inventory accurately.
d) Ensures the upkeep and maintenance of the centre.
Desired Candidate Profile
Technical Skills:
a. Knowledge of test preparation and ACS products.
b. Knowledge of options for studies in different geographies.
b) Professional Success Skills:
a. Very strong oral communication skills.
b. Strong persuasion and convincing skills.
c. Process driven.
d. Orientation to upgrade knowledge consistently
Company Profile
Manya Education Private Limited (MEPL) was set up in 2002 with the aim of providing the best services in test preparation and admissions counseling to the Indian student who dreams of studying abroad. Since then, MEPL has firmly established itself as the ultimate destination for international education and educational services in India. An ISO 9001: 2000 certified company, MEPL has student base of over 75,000 and is growing at the impressive rate of 300% per annum. In the past ten years, it has grown to a network of 31 offices spread across New Delhi, Gurgaon, Noida, Bangalore, Chennai, Kolkata, Hyderabad, Jaipur, Ludhiana, Velachery, Chandigarh, Coimbatore and Guwahati. And it continues to expand.
PARTNER: MEPL is the Indian partner of The Princeton Review (TPR), the world"s leading test preparation service provider for GMAT, GRE, SAT, IELTS and TOEFL. TPR is a US- based company established in 1981 and is currently a premium global brand with a strong presence in 17 countries.
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