Position Purpose
To attend to guests courteously and deal promptly with their requests and queries.
Key Responsibilities
To have detailed information about the Hotel, city as well as the competition
To have detailed information regarding arrivals and room requirements
To have up to date information on daily room occupancy
To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies
To allocate rooms to all arriving guests
To maintain up-to date information on room rates, current promotions, offers and packages
To maintain all guest folios in the manner instructed and type out necessary guest details into the system
To co-ordinate with housekeeping for clearing of rooms
To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics
To maintain and settle the guest ledger rendering accountability for the days transactions
To encash foreign exchange as per regulations
To maintain guest lockers for safe custody
To handle all incoming telephone calls as per standards instructed
To maintain a physical count of all room keys in each shift
To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
To ensure that proper records are maintained for all telephone calls from the rooms
To ensure that all transactions are supported with vouchers
To ensure accurate cash handover
To give proper and complete handover to the next shift
To handle all guests without bias or prejudice
To follow the house rules and policies laid down by the management
To adhere to strict grooming and hygiene standards
To consciously and continuously strive to better his/ her skills and increase his/ her knowledge
Education:
Degree/Diploma in Hotel Management
Knowledge Skills:
Working Knowledge of Front Office Software
Excellent Computer Skills
Must have excellent Interpersonal and Communication Skills and have a strong desire to exceed customer expectations
A Flair for dealing with people
Additional Language Knowledge will be an added advantage
Computer Skills
Work Experience:
Minimum of 1 years of Experience in the similar position
Working knowledge of CRS, CFS and other Front office related packages
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