Greetings from iOPEX Technologies!!!
Walk in for NOC Engineers
Looking for graduates with BE/B.Tech (Computer science/IT/ECE/EEE)/B.Sc Computer Science/BCA/B.Sc IT and CCNA/CCNP/MCITP certification.
Title: NOC Engineer(NOC)
Excellent comm
plus prior experience in handling US customers ( Data center Ops/ NOC) or any US Technical support experience ,
but RCHE certification is mandatory and it is specific for Fresher
Required Tenure : 0 to 24 Months in IMS / Enterprise Support/ NOC Exp / US technical Support
Roles and Responsibilities:
Proactively monitor customers IT infrastructure
Notify alerts based on the requirement
Taken ownership of tickets created within the stipulated SL
Create and handle CR (change requests) from the customers
Handle IM for all priority incidents
Interact with customers on a daily basis via Phone, Email & Chat
Follow up on tickets with the internal IT Team for resolution
Other duties and responsibilities
Available for late shift coverage
Take ownership of assigned accounts as requested
Requirements:
Excellent communication skills; both verbal and written
Basic understanding on Infrastructure Monitoring tools
Basic Linux CLI skills ( Client & Server OS)
Basic understanding on Windows OS ( Client & Server OS )
Basic understanding on Networking concepts
Should be available to operate in a 24/7 work environment
Excellent comprehension skill & Interpersonal skills
Candidates interested in the above position can walk-in with 2 copies of your resume to the below mentioned venue on 3 April 2014 between 11.30 am to 5.00 pm
Contact Person: Uthra
Interview Venue:
iOPEX technologies,
32A & B , Ground floor,
AMBIT IT Park,
Ambattur Estate, Chennai 58
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