Greetings From CSS Corp
We are CSS Corp, a San Jose based, technology driven, organization providing world-class, value-added Technology Support solutions to clients,worldwide. Our India Delivery Center based at Chennai, has two divisions : Enterprise Technology Application Support Division (ETAS) and Customer Technology Application Support Division (CTAS). It provides technology support services to global clients, round the clock.
Experience: 2 - 4 yrs
Should to work in US, UK time zones (24/7 environment including rotational night shifts)
Job location : Chennai
Designation : Quality Analyst - Soft Skill
Responsibilities:
- Completing the monitoring & coaching targets for the week
- Coaching the TSE's according to the observations made while monitoring calls
- Doing training need analysis & preparing training modules on the basis of the needs
- Conducting skill specific training sessions to improve the performance of the TSE's
- Helping the TSE's improve on their CSAT scores
- Initiatives taken to add value to the project
- Involvement in the team.
Kindly forward your updated resume if the above mentioned JD matches your profile.
Regards,
Griffin Herman
Executive | Human Resources - Talent Acquisition | CSS Corp. | "100% Referenceable Customers"
Email: griffin.herman@csscorp.com | www.csscorp.com
Salary: INR 2,00,000 - 4,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Coach
Role: Quality Coach
Keyskills: QA, SSQA, Quality analyst, Soft Skills, Soft Skill Quality Analyst, Soft Skill
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