Operation Management -
Developing SOPs & Business best practices for each department.
To plan the area for service movement and resources for service delivery for each department.
Manage service standards by effective recruitment, ongoing training and organization of resources.
Setup overall service / maintenance inventory of the hotel.
Creating a structure of procuring and maintaining licenses (as per industry rules and regulations).
Cost management solutions for efficient hotel operation.
Installation of hardware and software in the hotel as per industry standards.
Synchronizing the front office (check-in and check-out) system, billing system, reporting system etc.
Creating reporting and handover structure in the hotel between different departments and different shifts.
Creating reporting structure from various locations to the head office.
Implement audit structures to meet rules and regulations, conducting mystery audits across areas to ensure compliance to SOPs for all departments.
Installation of security / fire systems and defining procedures to monitor its regular functioning and log maintenance.
Implementing strict quality checks and benchmarking methodologies.
Ensuring smooth hotel operations on a daily basis.
REQUIRED SKILLS & QUALITIES :
Bachelors or higher degree in hotel management.
8 to 10 years experience in hotel operations.
Strong understanding and execution of overall hotel operations.
Ability to meet assigned deadlines.
Excellent communication, leadership and interpersonal skills.
Highly focused in customer service and proficient in handling exceptions.
Ability to act and operate independently.
Proficiency with email, MS office applications and front/back office systems of hotel industry.
Ability to work collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
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