Hi......
Interested candidate can send there cv on abhorde@lobostaffing.com or call (02065108530-Amol)
Key Objective / Purpose of the Job:
The incumbent would be responsible to ensure closure of field service issues within TaT by strong follow up with the agencies. Preparation of FSG scorecard, dashboard & metrics reporting based approach to monitoring service performance levels to identify lead/lag areas, recommend & implement product/process corrections or achieve sustainability.
Key Deliverables:
Call logging of issues received from NOC, field visits reports, customers or any other internal or external source of issue reporting.
Follow up with the Vendors, field officers and State Head for the closure of issues as per defined TAT.
Maintaining the Issue Tracker, Penalty Tracker, SR Reports, database of service deployment/withdrawal or any other database/tracker as required by (TELECOMCOMPANY- CLIENT OF LOBO STAFFING SOLUTION PVT LTD ).
Reverting to the mails of customers / internal stakeholders within defined TAT or reasonable time frame, whichever is lesser.
Delivering customer satisfaction by quick and quality closure of issues.
Incident Management - Sending Incident Reports to the bank and (TELECOM COMPANY- CLIENT OF LOBO STAFFING SOLUTION PVT LTD ) officials. Follow up with vendors / State Head for FIR / SP Letters. Lodging the Insurance claim with Insurance Team. Follow up till closure of the Incidents.
SR issues monitoring and closing in banks or (TELECOMCOMPANY- CLIENT OF LOBO STAFFING SOLUTION PVT LTD )s portal within stipulated TAT.
To interact closely with cross-functional teams wherever issues demand support from other teams in (TELECOMCOMPANY- CLIENT OF LOBO STAFFING SOLUTION PVT LTD ).
To ensure correct, accurate information flow of the business metrics within the function.
II) Person Specification:
Requisite Skills:
o Technical Computer literate and good command over MS office, particularly Excel.
o Functional - Ability to handle the pressure of calls and result driven approach to ensure call resolution
- Good verbal and written communication skills.
o Behavioral Has a keen eye for accuracy, aggression aimed towards issue resolution, ownership and ability to deal with cross-functional teams
o Experience Should have minimum of 4-5 years of relevant experience in service industry, preferably ATM industry.
o Education Graduation degree or equivalent
Job Description - Resolution Desk Executive
Position Summary
Key Objective / Purpose of the Job:
The incumbent would be responsible to ensure closure of field service issues within TaT by strong follow up with the agencies. Preparation of FSG scorecard, dashboard & metrics reporting based approach to monitoring service performance levels to identify lead/lag areas, recommend & implement product/process corrections or achieve sustainability.
Key Deliverables:
Call logging of issues received from NOC, field visits reports, customers or any other internal or external source of issue reporting.
Follow up with the Vendors, field officers and State Head for the closure of issues as per defined TAT.
Maintaining the Issue Tracker, Penalty Tracker, SR Reports, database of service deployment/withdrawal or any other database/tracker as required by (TELECOMCOMPANY- CLIENT OF LOBO STAFFING SOLUTION PVT LTD ).
Reverting to the mails of customers / internal stakeholders within defined TAT or reasonable time frame, whichever is lesser.
Delivering customer satisfaction by quick and quality closure of issues.
Incident Management - Sending Incident Reports to the bank and (TELECOM COMPANY- CLIENT OF LOBO STAFFING SOLUTION PVT LTD ) officials. Follow up with vendors / State Head for FIR / SP Letters. Lodging the Insurance claim with Insurance Team. Follow up till closure of the Incidents.
SR issues monitoring and closing in banks or (TELECOMCOMPANY- CLIENT OF LOBO STAFFING SOLUTION PVT LTD )s portal within stipulated TAT.
To interact closely with cross-functional teams wherever issues demand support from other teams in (TELECOMCOMPANY- CLIENT OF LOBO STAFFING SOLUTION PVT LTD ).
To ensure correct, accurate information flow of the business metrics within the function.
II) Person Specification:
Requisite Skills:
o Technical Computer literate and good command over MS office, particularly Excel.
o Functional - Ability to handle the pressure of calls and result driven approach to ensure call resolution
- Good verbal and written communication skills.
o Behavioral Has a keen eye for accuracy, aggression aimed towards issue resolution, ownership and ability to deal with cross-functional teams
o Experience Should have minimum of 4-5 years of relevant experience in service industry, preferably ATM industry.
o Education Graduation degree or equivalent
Job Description - Resolution Desk Executive
Position Summary
Key Objective / Purpose of the Job:
The incumbent would be responsible to ensure closure of field service issues within TaT by strong follow up with the agencies. Preparation of FSG scorecard, dashboard & metrics reporting based approach to monitoring service performance levels to identify lead/lag areas, recommend & implement product/process corrections or achieve sustainability.
Key Deliverables:
Call logging of issues received from NOC, field visits reports, customers or any other internal or external source of issue reporting.
Follow up with the Vendors, field officers and State Head for the closure of issues as per defined TAT.
Maintaining the Issue Tracker, Penalty Tracker, SR Reports, database of service deployment/withdrawal or any other database/tracker as required by (TELECOMCOMPANY- CLIENT OF LOBO STAFFING SOLUTION PVT LTD ).
Reverting to the mails of customers / internal stakeholders within defined TAT or reasonable time frame, whichever is lesser.
Delivering customer satisfaction by quick and quality closure of issues.
Incident Management - Sending Incident Reports to the bank and (TELECOM COMPANY- CLIENT OF LOBO STAFFING SOLUTION PVT LTD ) officials. Follow up with vendors / State Head for FIR / SP Letters. Lodging the Insurance claim with Insurance Team. Follow up till closure of the Incidents.
SR issues monitoring and closing in banks or (TELECOMCOMPANY- CLIENT OF LOBO STAFFING SOLUTION PVT LTD )s portal within stipulated TAT.
To interact closely with cross-functional teams wherever issues demand support from other teams in (TELECOMCOMPANY- CLIENT OF LOBO STAFFING SOLUTION PVT LTD ).
To ensure correct, accurate information flow of the business metrics within the function.
II) Person Specification:
Requisite Skills:
o Technical Computer literate and good command over MS office, particularly Excel.
o Functional - Ability to handle the pressure of calls and result driven approach to ensure call resolution
- Good verbal and written communication skills.
o Behavioral Has a keen eye for accuracy, aggression aimed towards issue resolution, ownership and ability to deal with cross-functional teams
o Experience Should have minimum of 4-5 years of relevant experience in service industry, preferably ATM industry.
o Education Graduation degree or equivalent
Best Regards,
Amol
Sourcing & Recruitment Executive
Lobo Staffing Solutions Pvt Ltd | 020-65108530| www.lobostaffing.com
Training & Deveoplment | HR- Mitigation | Payroll Outsourcing | Recruitments ( Perm & Staffing)
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