Delivery Manager, 8 - 10 years exp, Bengaluru/Bangalore

Thank you for your feedback. This will help us improve the quality of jobs that are available on naukri.com for you. At HP we believe technology can create new possibilities for people around the world??from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We??re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time. Our digital printing solutions are revolutionizing the publishing industry by allowing publishers to print individual books on demand. And that??s just the beginning. Where others see challenges, we see opportunities. So we never stop exploring. We never stop at impossible. And we can??t wait to show you what we think of next. HP in India: Established in 1988, India is one of the largest and most diverse sites for HP outside of the US. Based on revenue, HP in India is the country??s Number One domestic company and is also the Number One multinational company [Source: Data Quest 2009*]. Based on revenue, HP is the country??s number one domestic company as well as the top multinational company in the IT industry. It is one of the nation??s largest employers, with businesses spanning customer support to R&D and systems engineering. HP is ranked among the top 10 Best Companies to work for by Business Today, a leading Indian publication, and it is recognized as a Hewitt Best Employer (2009). We are also the leading brand across many product and services categories and have won critical acclaim at the NASSCOM Foundation Social Innovation Honors?? (2009). HP??s participation in national climate change consortiums provides a valuable opportunity to lead and drive the country??s transformation to a low-carbon economy. Designation Delivery Manager Job Description middot Manage larger team(s), managers (Manager Is) of teams, or area(s), with broad scope or impact, including setting organizational direction/work prioritization, people development, cost management, and alignment with larger business goals. middot Create strategic business plan for organization within guidelines of remote (offsite) service; documented Business Unit/Corporate objectives; ensure proposed projects receive appropriate support. middot Responsible for managing a budget or P&L. middot Coach and mentor employee direct reports. May coach and mentor nondirect reports as needed. Manage Focal Point Review (FPR) process for HP employees. Manage team and individual performance. middot Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports). middot Advise management and peers on broad organizational, technical, and strategic matters of importance. middot Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.middot Employee Impact: multiple teams of Individual Contributors (IC)/Supervisors/Mgr1\'s delivering standard, custom & complex services & solutions middot Customer Impact: Standard & custom service/solution delivery to broad spectrum of customers from Consumer to Mission Critical Desired Profile Education and Experience Required: Typically a Bachelor\'s degree, advanced degree desirable or equivalent experience required 8-10 related experience in customer support with proven managerial abilities Knowledge and Skills Required: People management responsibility In addition to K&S for Mgr I: Knowledge of relevant HP competition, market trends, organization, 3rd parties. Multiple years experience in support business. Information Technology Information Library (ITIL) Essentials trained desired. Demonstrated ability manage project /program teams Recommends and leads planning activities for area of responsibility Defines specific strategies or action plans to achieve targets. Communicate these to all levels of employees and partners. Thorough understanding of customer environments and business drivers to leverage new opportunities. Experience 8 - 10 Years Industry Type IT-Software / Software Services Role Service Delivery Leader Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations Education UG - Any Graduate PG - Post Graduation Not Required DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required Location Bengaluru/Bangalore Keywords Budget development, project planning, control and assurance methodologies, project management, financial planning and analysis, FP and A, FPA, Financial Forecasting, costing Contact Hewlett Packard Job Posted 22 Mar Reference 1175118