Customer Support Excecutive, Customer Support Officer, 2 - 7 years exp, Chennai

Interacting with customers on a regular basis from the time of booking of the apartment/villa till the time of handover

All transactional formalities (documentation, payments , customization) need to be coordinated

Liase with Housing Finance institution for Payment Disbursals.

Ensure that Sale Deeds and other relevant documents are prepared and administered in a timely manner.

Track, follow up and remind customer for payments.

Coordinate with the liaison department to have the Property deeds registered and have the originals.

Resolve critical customer grievances by interacting with various internal departments

Rigorously follow pre-defined processes and maintain record of all daily transactions and activity in ERP / SAP system

Contribute to enhancing the Service Level image of the organization by exceeding internally set customer service standards.

Ensure that all contractual obligations are met both from the side of the organization and from the customers side.