Formulates all strategies that are achievable, cost-effective, and address organizational goals
Researches, interprets, and reports on long-term customer/client trends for the purpose of formulating policy and strategy.
Provides analysis of policy issues, develops program proposals, and develops plans that address long-term customer and stakeholder needs and concerns.
Leadership
Acts as a role model for the entire team by proving by actions
Does long-term coaching for developing people as future leaders and strongly believes in people development
Anticipates, plans and adapts to all types of internal and external change
Communicates a compelling vision to the entire team
Communicates the vision in a manner that generates excitement, enthusiasm and commitment to the team mission.
Marketing Management
Defines measurable goals and objectives based on the defined corporate and marketing strategies and ensures achievement of the same in timely manner.
Foresees future trends and events and works with the team to develop strategies to meet future challenges.
Assess competitive performance by analyzing data on market share and analyzing competitor performance.
Has thorough understanding of market trends, including opportunities and activities of competitors and analyzing markets and their needs.
Has in-depth knowledge in field of expertise and a thorough understanding of the firm products and target markets to be tapped.
Key Account Management
Maintains a long term perspective in forming partnerships with key customers and vendors
Identifies, communicates and implement best practices which will successfully impact multiple stakeholders within multiple sites
Customer Focus
Proactively defines and drives the customer strategies and goals to be achieved by employees
Evaluates and estimates the customer satisfaction measure and takes corrective action as and when required.
Encourages team to develop and maintain partnerships with customers
Integrity
Adheres to organizations core values, behaviors, and expectations
Admits mistakes
Seen as direct, and truthful individual
Acts honestly and professionally
Respects others and their ideas
Promotes and establishes trust
Innovation
Drives discussion and idea generation to encourage innovative ideas in others
Can facilitate effective brainstorming
Is flexible and adaptable
Communication
Commands attention and respect
Effectively articulates information orally to large and small groups
Effectively conveys concepts through presentations, reports, and other written forms
Coaching and Advising
Provides appropriate environment to give and take feedback, and ensures feedback is objective, constructive and timely
Counsels others through difficult issues or new territory
Conflict Management
Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Deals effectively with others in an antagonistic situation.
Finds agreement on issues and follows through on implementation.
Assessment and Evaluation
Prioritizes problems in terms of strategic and possible long term impacts
Performs complex analysis to assess problems, identify solutions and design success measures; monitors the effectiveness
Able to make decisions in a timely manner and under tight deadlines
Continuous Learning
Proactively seeks performance feedback and makes effort to develop own and others performance and learning
Encourages team to share knowledge and learn from each other
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