Mandatory Skil:
1. Native level English speaker
2. Decisive, action oriented, take ownership of open issues and have the ability to interface successfully with Tier 2 team
3. Experience with Enterprise Resource Planning [ERP] systems is a plus
4. Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hitech environment
5. Prefer graduation in Finance discipline
6. Ability to troubleshoot issues, research and find answers to consumer questions
7. Team player who also works well independently
8. Assess and provide proactive advice or solutions
9. Excellent communication skills
10. Ability to use a variety of computer software including developing and maintaining spreadsheets and databases (including; Excel, Word, PowerPoint etc.)
11. Must have good working knowledge in MS Excel
12. Good analytical skills.
13. Knowledge in PeopleSoft financials
Mandatory Skill:
1. Train GERP Tier 1 operators on HERP/PeopleSoft
2. Train PeopleSoft Admin task
3. 1st level ERP user support - Answer support issues and service requests submitted via phone, email and web tool etc.
4. Categorization and prioritization of each help desk request. Escalate issues than cannot be resolved
5. Ensure customer satisfaction through end to end management of each service request. Respond, escalate and track the lifecycle of each ERP request from initial request report to final resolution and action
6. Gather specific problem information and document problems from the symptoms provided
7. Explanation of business procedures and transactions (how to questions)
8. Repository of each issue's lifecycle kept in help desk database
9. Send email upon important milestone completions
10. Documentation and training
11. Prepare daily/monthly call analysis report
12. Demonstrate customer relations skills and maintain a positive company image during all interaction
Emerio, an NTT Communications company, is a technology services and outsourcing company. With deep industry knowledge, business process expertise, global resources and proven track record, we deploy the right people, skills and technologies to help clients improve their performance. We help organisations achieve consistent quality and operational cost reductions through optimised service delivery models and process improvements. Emerio offers cutting edge solutions in the areas of Application Services, Infrastructure Services and Business Process Outsourcing. Since our inception in 1997, some of the world's leading companies across industry verticals have leveraged Emerio's globally networked delivery model to maximise their returns. Our track record of successful deliveries has been the single pivotal factor for our growth รข�� reflected in our customer retention track record. Headquartered in Singapore, Emerio is spread across 13 countries and employs over 1500 IT Professionals.
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