1. Own and drive Client Relationships
2. Driving new clients acquisitions and mining of existing client relationships
3. Scaling operational capabilities for existing service lines
4. Building new process capabilities
5. P/L and Gross Margin management for internal division
6. Driving innovation into service lines, servicing models
7. Process benchmarking
8. SLA definition and delivery management
9. Deploying quality assurance systems
10. Knowledge retention and knowledge management
Leadership to drive a business unit from the front is important. The person should be decisive, people friendly and should have ability to create right solutions for client and team. A person who is a problem solver, strategic in outlook, pragmatic in implementation is preferred. Knowledge of legal processes is not mandatory as much as the ability to synthesize and analyze any process intelligently.
The person shall be responsible to develop and grow this area of business by anchoring the practices and delivering top line growth. It can very well be managing a significant part of the existing client relations as well as driving new client acquisition, while consolidating existing services lines and building new service lines.
Mandatory Skills:
1. Experience of direct client management
2. Excellent communication and leadership skills
3. Self driven, enterprising and lots of gumption
4. Strong experience of driving business unit in growth organization(s)
5. Ready to travel overseas (US primarily, but Canada, UK or as needed) as and when required
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