Position Summary
This role is responsible for supporting Market Data Services (MDS) processes, namely Business administration (Coordinate with Vendors for Market data services, Client Advisory, Quarterly letters, Data notifications, Supplier Liaison, Stakeholder Training), Inventory Administration (Data Management, Price update, Permissioning, Invoice Reject resolution, Contract setup, Application & other Uploads, ), Declarations ( Stock Exchange reporting, Vendor reporting, Support Invoice Rejects), Expense Validation (Invoice Validation, Reject resolution, Inward & Outward Query resolution, Vendor & Business Liaison, Prepayment activity, Ad-hoc Projects), Stakeholder liaison and MIS & Reporting.
Key Result Areas
Client & People Management
Manage Process Metrics, SOPs, BCM, Quality Control & Trainings
Ensure deliverables meeting quality, consistency and accuracy standards per client SLA / KPI
Drive & adhere to identified trainings, attendance, productivity trackers, leave scheduling, timesheets etc.
Typical Responsibilities
Business / Customer
Ensure customer satisfaction in all deliverables
Develop good understanding of client requirements
Independent customer interaction
Proactively inform management about potential issues / escalations
Drive client meetings & actions
Provide all internal & external regular and adhoc reports on time
Project/Process
Process Management
Support Transitions & Business development activities
Provide subject matter expertise for delivery
Ensure quality control, consistency and accuracy of output
SLA / KPI monitoring & delivery
Drive appropriate metrics & reporting to manage processes
Ensure SOPs / process documents
Ensure / Support BCM
High analytics, reporting, presentation & client front ending
Reduce rework areas for respective process
Understand MDS data structure and data elements of multiple data sources
Should be able to do data gathering, tabulation and basic manipulation of data
Manage information / data for MDS clients
Risk mitigation / management
People / Team
People Management
Inculcate team collaboration
Conduct trainings across teams / processes
Drive / support implementation of key organizational initiatives - e.g. training, employee engagement initiative etc
Drive innovation and quality culture in team
Attend & complete all nominated trainings
Degree of Independence/Supervision required
Low supervision required
Team Management Responsibilities (wherever applicable)-
Note: People management responsibilities are only for Team Lead role and not for individuals in Sr. Analyst role
Goal setting, evaluation, rating & periodic performance reviews
Employee competency training & development
Coaching & feedback
Attrition management & Conflict management
Qualification:
Bachelor's or Masters Degree in Accounting/Finance/Economics or Business/Management with 4-7 years of relevant experience
Skills Required
Strong knowledge of Finance & accounting and P2P knowledge S
Strong Knowledge of MDS services/product (Bloomberg, Thomson Reuters, Factset, MSCI, S&P, Telekurs) S
Analytical Skills S
Result Orientation S
Project Management P
People & Customer Management - S
Excellent MS Office skills S
Comfortable with ambiguity, have the flexibility to thrive in a fluid environment P
Collaboration & Influencing Skills P
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