Receivables Management.
1.Regularly follow up for payment status.
2.Handling queries and resolving issues pertaining to invoices, orders, most importantly addressing and resolving complicated customer issues (internal and external).
3.Ensure that customer satisfaction is achieved while monitoring and improving payment performance for the customers.
4.Reduction of unidentified and unapplied cash through research and reconciliation.
5.Working in Excel, word and other Oracle applications.
6.Presenting data in an effective manner for various presentations and reviews.
7.Coordinating with internal departments (Cash application, Accounts receivable, Accounts Payable, Project accounting, Order management and Credit) to make sure issues, requests and queries are addressed and resolved in a timely manner.
8.Maintained a very good relation with the sales team as well as the external customers.
Qualification:
Any graduate.
Desired Profile:
B2B or B2C collections exp.
Experience in voice based process/International Call Centre background.
Good communication skills.
Good thought process.
Ok to work in night shift.
Oracle Corporation is an American multinational computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products - particularly database management systems. Headquartered at 500 Oracle Parkway, Redwood Shores, Redwood City, California, United States, Oracle employs approximately 113,644 people worldwide. Oracle is the third-largest software maker by revenue, after Microsoft and IBM.[3
The Global Financial Information Center (GFIC), Oracle India Private Limited captive unit based in Bangalore. GFIC provides financial services to Oracle subsidiaries in different countries and to Oracle's suppliers and customers from Bangalore, India.
Overview about Oracle GFIC: - Global Finance Information Center in Bangalore is a strategic shared service finance center of Oracle finance providing support for financial operations of Oracle worldwide. The center with over 2000+ professionals handles the entire global operations from Order to Cash, Source to Settle and Record to Report. GFIC team has over the years has created excellent value and has made terrific impact on the strategic road map of Oracle Finance department.
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