Professional Know-how
Academic:
Post Graduation (in any discipline)
Certification: Six Sigma (Black Belt)
Experience:
At least 7 years experience in a Quality function with 3-4 years in deployment of quality methodologies, process definition or process improvement
Primary Responsibilities
Provide inputs to quality plan for the organisation with associated risk and opportunities;
Identifying weaknesses and gaps in the existing practices and policies and facilitate process improvement;
Responsible for mentoring / assisting green belt projects in the organisation;
Facilitate Quality in meeting its ASM ( Kaizen ) objectives
Design, develop and implement programs to effectively roll out Six Sigma in key areas- data, transaction management, voice and other BPO process;
Initiate and drive implementation of other Six Sigma applications such as MIS & Metrics, Management Control Systems etc.;
Conduct training (YB & GB) sessions on quality to raise quality awareness across areas.
Provide references to worldwide best practices, along with case studies which would also be inputs to enhance levels of process implementation;
Mentor & Manage various productivity improvement/ cost optimisation Lean/ Six Sigma Green Belt Projects across Indias work streams;
Achieve quality targets within Indias overall business plan;
Explore appropriate avenues to increase the scope of team. Groom team members to enhance capability & take on higher roles.
Assist in aligning departmental objectives for team, devising KPIs for team members & track progress against both, taking corrective steps wherever necessary.
Participate in organisation - wide / account wide projects & initiatives to promote Quality units functionalities.
Manage quality related escalations;
Conduct regular performance reviews for the Assistant Managers and provide feedback; and
Develop and maintain effective working relationships across business lines.
Liase regularly with stakeholders to solicit feedback on teams performance & maintain high standards.
Has responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels etc. May be a cost centre manager. Will have client relationship management responsibilities and managerial responsibility for a team. Champions TCF in area ensuring built into relevant communications and activities
Key Result Areas
Quality targets, Process improvement initiatives, Quality culture
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