POSITION PURPOSE
The holder of this role is to lead teams responsible for measuring, analyzing, improving and controlling key processes that influence customer satisfaction and/or productivity with a special focus on Analytics.
KEY ACCOUNTABILITIES/ RESPONSIBILITIES
Manages Relationship with various programs / process in the responsibility area
Program Manage assigned initiatives across organization
Leads Six Sigma teams using DMAIC processes and tools.
Facilitate opportunity area identifications for the assigned area
Mentor & Coach Lead Black Belts
Facilitate & Manage change required to deliver the results
Deliver Black Belt Trainings
People Management & development
DECISION MAKING / AUTHORITY
All decisions which have to be taken within the area of the project.
All financial decisions within project in consultation with the superior
KNOWLEDGE AND SKILLS (ESSENTIAL)
Six Sigma / COPC knowledge
Program Management
Change Management
People Management
Interpersonal effectiveness
Good written and verbal skills
Go-getter attitude
Enthusiasm and zest
POSITION PURPOSE
The holder of this role is to lead teams responsible for measuring, analyzing, improving and controlling key processes that influence customer satisfaction and/or productivity with a special focus on Analytics.
KEY ACCOUNTABILITIES/ RESPONSIBILITIES
Manages Relationship with various programs / process in the responsibility area
Program Manage assigned initiatives across organization
Leads Six Sigma teams using DMAIC processes and tools.
Facilitate opportunity area identifications for the assigned area
Mentor & Coach Lead Black Belts
Facilitate & Manage change required to deliver the results
Deliver Black Belt Trainings
People Management & development
DECISION MAKING / AUTHORITY
All decisions which have to be taken within the area of the project.
All financial decisions within project in consultation with the superior
KNOWLEDGE AND SKILLS (ESSENTIAL)
Six Sigma / COPC knowledge
Program Management
Change Management
People Management
Interpersonal effectiveness
Good written and verbal skills
Go-getter attitude
Enthusiasm and zest
Firstsource Solutions Pvt.Ltd.
Overview
Firstsource is an innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstsource provides services to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The company"s services - Customer Management, Data Processing and Collections - complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, record process improvements and more importantly focus on core competence.
Driven by the Rightshore delivery model with 70% employees located onshore and 30% offshore, the company ensures client proximity, better understanding of the domain as well as the market, and more effective communications so as to ensure delivery excellence.
Client Profile
29 Forbes Global 2000 companies including 18 Fortune 500 companies, 6 FTSE 100 and 3 S&P"s Nifty 50 companies among others.
Banking and Financial Services
* 8 of the top 10 general purpose credit card issuers in the U.S.
* Leading issuer of prepaid debit cards in U.S.
* UK"s largest retail bank and mortgage lender.
* One of the Top 3 U.K. motor / auto insurer.
* 2 of the Top 5 Indian Private Banks.
Healthcare
* 5 of the Top 10 Health insurance / managed care companies in the U.S.
* 1000+ hospitals in the U.S.
Telecommunications and Media
* 4 of the Top 10 Mobile / Wireless companies in developed markets.
* 2 of the Top 4 Broadband / High speed Internet companies in the U.K.
* Largest Cable and Satellite TV operator in U.K. and Australia.
* 3 of the top 5 mobile companies in India.
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