Cleartrip is seeking highly motivated individuals to join our Operations team as Customer Service Executive.
Position is open for Mumbai.
Day to Day Functions:
- Attending to the inbound calls of the customer & solving their queries and complaints
- Need to take calls (sometimes back-to-back) and also maintain the quality of the call and avoid errors.
- Giving FCR should be the prime focus thus trying to achieve C-Sat on maximum calls.
- Need to call back either the customers and / or airlines.
- Handling additional responsibility given by the supervisors.
- Required to log in on time as per their shift time and adhere strictly to the login and break times.
Experience / Skills (Preferred):
1-2 yrs of prior work experience (IATA certified or travel background preferred)
Qualifications - Minimum:
Under-Grad / Graduation
Technical Competencies
- Airline (Product) knowledge
- BPO Working Knowledge (Added Advantage)
- Should have basic email skills
Cleartrip Travel Services Pvt Ltd is a leading online travel agency (OTA), providing customers with one stop shopping for the full range of domestic and international travel products and services - air tickets, hotel rooms, holidays and tours, rail tickets and more. All Cleatrip products are sold and serviced through our web site and our contact centre.
Cleartrip has attracted a senior, respected management team, which is unrivalled in its ability to convert this opportunity into a successful operation.
Cleartrip"s mission is to be the largest and most profitable online travel company in India by creating the most efficient travel market for buyers and sellers. Cleartrip has captured a 25% share of the online travel agency market within two years of launch.
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